Hyland Technology Group
  • Home
  • Solutions
    • Interim & Advisory
    • Consulting >
      • Supplier Management
    • Implementation
  • Contact Us
  • Cookies
  • Blog

Just what is 'Digital Transformation?'

26/9/2016

 
'Digital Transformation' or just 'Digital' can be understood to mean almost anything.

If you speak to anyone in an organisation, they will have differing views as to what it means to them - there are just too many elements in play (from Big Data, Cloud, Social Networks, AI etc)  and at too many levels within the organisation. 

I believe it needs to be aligned in some old-school business terms:
- Market
- Delivery 
- Operations

The market is now expecting an enhanced or new product. It may be richer, have more insight, integrate existing services, support collabo
ration with the client etc. But if you don't do it, your days as a business in this market are numbered; if you do it right, someone else takes the hit.

The delivery is usually any time, any place, any device, usually via cloud services in some fashion, with security and social elements adding interest. Often alongside existing channels, though you might be able to remove these.

The operations component being the back-office elements needed to deliver the above, preferably making use of some of the technologies used above. This is still the tough bit - business change, with new technologies/experimentation, new skills and capabilities needed, and the handling of client feedback - without upsetting the client, and without blowing the budget.

'Digital' scope will need to be prioritised with the Board so that the business can handle the change and the right parts are delivered first. And bear in mind the market will move on by next year so priorities will change...
​

Comments are closed.

    Author

    Jeremy Hyland aspires to simplify technology by bringing clear thinking into the technology debate. He is a Technology Management Consultant, working across many sectors and organisation delivering clear strategic visions and change. 

    Archives

    May 2021
    September 2016

    Categories

    All

    RSS Feed